TERMS & CONDITIONS

OWNERSHIP

This webshop is owned by Globalized Rebalance Technologies IVS, a Danish firm with VAT number 38875329 residing at Bjergegade 19A, 3000 Helsingør, Denmark. Our business is “born global”, and we deliver worldwide. Please note, that you have to be at least 18 years of age to buy at Globalized Rebalance Technologies IVS. When you purchase an item from this webshop you agree to our Terms & Conditions.

PRICES, VAT AND MORE

All prices are quoted in Euro (EUR) and are inclusive of VAT and exclusive of shipping worldwide. International customers outside of the EU (European Union), please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us. These types of VAT are not included in the price. Please check with your local customs office for the rules and regulations. All prices are current prices. We retain the right to refuse an order for whatever reason we may have.

RETURNS

All products are covered by The Danish Sale of Goods. You can return the item(s) within 14 days of purchasing. The item must be unused and in the same condition that you received it in including the protective packaging. Provided these conditions are met, we will refund the total amount paid to the credit card used in the transaction within two weeks after having received the returned item. Remember to send all bank details so that we can transfer the money back if your item(s) is accepted. Please note that postage/shipping will be at the customers own expense. Remember to save the delivery receipt as proof that the delivery was sent. 

NOTIFICATION OF DEFECTS

All products are covered by The Danish Sale of Goods, giving you 24 months to complain about an item. As a customer you have the right to complain about any defect or deficiencies that arise within 24 months of the purchase. Please note that all postage/shipping expenses will be at the customers own expense. In case of a complaint or a missing delivery please contact us at telephone +45 40 3456 40 or send an e-mail to: contact@globalrebalance.com

PRE ORDERS

When purchasing a pre order from Globalized Rebalance Technologies IVS you are agreeing to pay the full amount upfront, and receiving the goods, when they are in stock. After receiving the parcel, you will have 14 days of return policy as on any other webshop. 

SHIPPING / DELIVERY TIME

We use GLS for delivery worldwide. All of our customers receive a tracking number so that they can follow their package. Estimated total delivery time is 1-5 working days worldwide.

DAMAGES / INSURANCE

We send all products as packages with GLS and each package will have a tracking number in case of problems. During shipment the package is insured. Should the package or the content be damaged upon arrival please report it to GLS immediately, or no later than two days after receiving it.

METHODS OF PAYMENT

We accept payment with the following cards: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER. The credit card must be issued in the same country as the order that is being placed.

Payments are handled by Stripe Inc. who is a world leader in payment gateways working according to the highest security standards. Only Stripe Inc. is able to read the data on your card, and all data sent between you and Stripe are encrypted with SSL (Secure Socket Layer). 

The amount is captured on your card upon purchase. There can never be deducted an amount greater than what you have approved. No transaction fee is added.

LEGAL DISPUTES

Any legal action and/or disputes between you and Globalized Rebalance Technologies IVS is to be settled according to Danish law at the Maritime and Commercial High Court in Denmark.

CONTACT US

The best way to contact Globalized Rebalance Technologies IVS is by sending us an email - contact@globalrebalance.com. Our response time is max. 24 hours.